Privacy Policy

Last Updated: March 2025

 

Arion Experiences IKE respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.arionyachting.com or interact with our services.

 

As we operate in Greece, we comply with the General Data Protection Regulation (GDPR) and applicable Greek privacy laws.
1. INFORMATION WE COLLECT

We collect and process different types of personal data depending on how you interact with our Website and services:

1.1 Information You Provide Directly
  • Booking Information: When you make a booking or inquiry, we collect your name, email address, phone number, and any other details needed to process your request.
  • Payment Information: Payments are processed securely by third-party providers. We do not store your credit/debit card details.
  • Communication Data: If you contact us via email, phone, or social media, we may store your messages and contact details.
1.2 Information Collected Automatically
When you visit our Website, we may collect:
  • Technical Data: IP address, browser type, operating system, device information.
  • Usage Data: Pages visited, time spent on the site, referral sources, and interactions with our content.
We use cookies and tracking technologies to enhance user experience (see Section 7).
2. HOW WE USE YOUR DATA
We process your personal data for the following purposes:
  • To provide and manage our boat charter services (including processing bookings and payments).
  • To respond to inquiries and provide customer support.
  • To send marketing communications (only if you have given consent).
  • To improve our website through analytics and performance tracking.
  • To comply with legal obligations under Greek and EU law.
 
We will only use your data when legally permitted under GDPR, such as fulfilling a contract, obtaining consent, or for legitimate business interests.
3. SHARING AND DISCLOSURE OF DATA
We do not sell or rent your personal data. However, we may share it with:
  • Boat owners and operators (only the necessary information for fulfilling a booking).
  • Payment processors (to securely process transactions).
  • Marketing & analytics partners (such as Google Analytics or Meta for targeted advertising).
  • Legal authorities (if required by law or for fraud prevention).
Third-party service providers are required to protect your data and only use it for the intended purpose.
4. DATA RETENTION
We retain personal data only as long as necessary to fulfil the purposes stated in this policy:
  • Booking & transaction data: Retained for up to 5 years for accounting and legal compliance.
  • Marketing data: Retained until you opt out.
  • Technical & analytics data: Retained for 12 months unless anonymised.
Once no longer needed, data is securely deleted or anonymised.
5. YOUR RIGHTS UNDER GDPR
As a resident of the EU, you have the following rights:
  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure (“Right to be Forgotten”): Request deletion of your data.
  • Restriction: Request to limit data processing.
  • Objection: Opt-out of marketing communications.
  • Data Portability: Receive your data in a structured format.
To exercise any of these rights, contact us at admin@arionyachting.com.
6. SECURITY MEASURES
We implement appropriate technical and organisational measures to protect your data, including:
  • SSL encryption on our website.
  • Secure third-party payment processing (we do not store payment details).
  • Access control to limit internal data handling.
However, no online system is 100% secure, and users should also take precautions when sharing personal data online.
7. COOKIES & TRACKING TECHNOLOGIES
We use cookies to enhance user experience and analyse website traffic. You can manage cookie preferences via your browser settings.
  • Essential cookies: Required for site functionality.
  • Analytics cookies: Help us understand how visitors use our website.
  • Marketing cookies: Used for personalised advertising (only with your consent).
You can learn more about cookies in our Cookie Policy.
8. THIRD-PARTY LINKS

Our Website may contain links to third-party websites (e.g., social media, partner sites). We are not responsible for their privacy practices. Please review their privacy policies separately.

9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage users to review it periodically.
10. CONTACT INFORMATION
If you have any questions or concerns about these Terms of Service you can reach us at:
Email: admin@arionyachting.com
Website: www.arionyachting.com